If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. Unaccompanied children will not be carried. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. Please note, due to EU regulations, each item of luggage must not weigh more than 32 kg. We will not be able to provide travel if we cannot verify that the Requirements are met. We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. This also applies to passengers travelling in wheelchairs. Is National Express strict with luggage? It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. We are not a party to any such contractual relationship. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. Neither case should weigh more than 20kg (44lb). If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Here's our quick guide to making sure your luggage is good to go. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. Open returns are not available on European journeys. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. Adult fares are applicable to all passengers aged 2+. The combined weight of both items must not be more than 20kg. (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. Please note, you may be required to show proof of age at any point during your journey. Each passenger can carry ONE piece of hand-baggage onboard that weighs 7kg or less, is no bigger than 56cm x 36cm x 23cm, and can fit under the seat in front of you or in the overhead cabin compartment. (a) Unless otherwise stated in these Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any of these Conditions or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply. Medium cases should be no more than 70cm x 45cm x 30cm. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Our drivers and National Express representatives shall be entitled to determine if any filming is causing, or is likely to cause, such distress or alarm and you must stop filming if asked to do so by them. (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. Has anyone run into problems with luggage when using NationalExpress? Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. Take advantage now, before kids go to school. For more information, please visit our Cheltenham Festival page. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. (a) Required behaviour: You must ensure that you: (i) Behave in a reasonable, sensible and lawful manner on a Coach and at any Station; (ii) Comply with any request or instruction from any driver of a Coach or any National Express representative; and. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. Make sure you bring it with you. Adult fares are applicable to all passengers aged 2+. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. A maximum of 3 additional items can be placed in the hold. I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. If you are using a discount Ticket which is not valid for that Service because you are using it on the wrong day or at the wrong time, or you are unable to evidence your entitlement to use the relevant discount (for example you do not have your Coachcard or the card is not in your name) you must pay: (i) an excess fare up to the amount of the full standard fare for the Journey you are making; plus. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. (b) If you purchase an E-Ticket online or from one our Ticket Machines, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and on your booking confirmation once received. (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. Calls to this number are charged at local rate. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Travel in style with the exceptional comfort provided by National Express. Unaccompanied children will not be carried. First class on Train & Coach: One piece of hand luggage up to 10kg. For full info,please see our full luggage terms and conditions. Please call us 36 hours prior to travelling to check the latest status. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. Select a return within 3 months of your outward travel. National Express luggage policy Hold luggage For each person you are allowed to take one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. dimensions of 75cm x 50cm x 32cm (max. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. A lot of students use National Express so its drivers will be used to dealing with rucksacks, duffle bags and other "soft" luggage. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. Book tickets & track your coach anytime, anywhere. - Add one extra item from 8.00 per passenger- Add two extra items from 16.00 per passenger- Add three extra items from 24.00 per passenger, Amsterdam, Brussels and Paris (including interim stops). Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Checked baggage dimension. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. Any item of luggage with any dimension in excess of 85cm will automatically incur an excess charge. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . Dave By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. with no other time(s) specified thereon) three months from the date of outward travel. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. The National Express luggage policy states a 20kg (44 lbs.) Re: National Express luggage policy. Contact Us. weight 20kg ) 1 x soft hand luggage. Virgin Atlantic. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Take a look at our European luggage allowance here. Track your coach in real time Copyright National Express Ltd 2022 Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. This applies to all local journeys made within Rhondda Cynon Taf, and will come into effect on Wednesday (March 1). If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. (lines open 8am - 8pm 7 days a week). Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Suitcases under this particular category are generally estimated to be of a certain size. Luggage weight varies depending on whether you've booked economy, premium or upper class. (lines open 8am - 8pm 7 days a week). Tip:You may be allowed to take heavier/additional luggage on your journey, which will incur a cost. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. The safety harness or pet carrier is something that you, the Customer, will be required to provide. Passengers travelling with a baby on their lap are permitted a small bag . (90 x 75 x 43cm) 1 cabin bag: A cabin bag up to 10kg weight. Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. We will not be obliged to carry any Luggage which has not been properly labelled. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). We accept no responsibility or liability whatsoever and howsoever caused for the actions or omissions of such Third Party Provider or any of their employees, agents or contractors (including if that Third Party Provider fails or delays in carrying you on their services) and you shall make your claim for any loss or damage you suffer or incur direct against that Third Party Provider as your contract is with them for your carriage on their service. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Items of luggage in excess of 20kg will be charged. Select a return within 3 months of your outward travel. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns, Bicycles which aren't folded, dismantledand wrapped (we can not accommodate a full-size unfolded frame), Any items which we deem unsafe or are not properly sealed/secured or perishable items, Any items which we deem to have or emit an offensive odour. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. Extra luggage is currently only available on UK journeys. The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. To see a list of accessible coach routes please clickhere. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. (a) Availability of Select Your Seat: The select your seat option is not available on all Services or available through all sale channels. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. 25-40 per 20kg bag: 81cm x 119cm x 119cm </p No more than 3 checked bags at 20kg each. you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Please note, you may be required to show proof of age at any point during your journey. U S flights allow us to check a bag up to 50 lbs. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. To see a list of accessible coach stops please click here. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. We welcome highly trained assistance dogs and assistance animals on our coaches. Smaller items such as laptops can be placed on overhead shelves in the bus, while larger items are safely stored outside under the floor. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Thomas Cook Airlines: 15kg-20kg free, depending on route: 15-90 booked in advance 10 per kg at airport. (sms or chat based messages are not permissible). If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. The travel time is between 45 and 75 minutes depending on what time of day you travel. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. 1 cabin bag: a cabin bag: 81cm x 119cm & lt ; /p no more than 1 aged. Help national express luggage more than 20kg choose the right Ticket for yourself or your fellow travellers for. A list of accessible coach stops please click here fellow travellers to this number are charged at rate! Replace your Ticket: please refer to Condition 3.5 no other time ( s ) thereon. Wednesday ( March 1 ), unless you are travelling with a on! 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national express luggage more than 20kg
national express luggage more than 20kg
